Virtual Assisted Living Coordinator
Resident Documentation and Recordkeeping
- Maintain accurate and updated administrative records for each resident, including demographic data, appointment history, family contact logs, and care documentation uploads.
- Ensure that resident care plans and compliance-related forms are tracked, organized, and accessible in digital systems.
- Monitor and document resident status changes, admission/discharge activity, and room transitions based on facility protocols.
Family and Facility Communication Support
- Coordinate non-clinical communications between facility staff, providers, and resident family members using secure messaging and shared systems.
- Schedule and document regular updates or communications with family members as required by care protocols or compliance standards.
- Track consent forms, emergency contacts, and escalation plans as part of resident recordkeeping responsibilities.
Appointment and Transport Coordination
- Arrange medical or dental appointments in coordination with provider schedules, family preferences, and facility availability.
- Coordinate transportation requests with third-party vendors, ensuring the correct timing, documentation, and follow-up are completed.
- Track and document appointment outcomes or missed visits for future rescheduling and care plan updates.
- Resident Administration Knowledge: Understands workflows and terminology associated with long-term care and assisted living environments (e.g., ADLs, care plans, occupancy logs).
- Recordkeeping Proficiency: Accurately maintains census reports, admission/discharge logs, and compliance documentation in digital systems.
- Family Communication Documentation: Tracks calls, messages, and status updates sent to and received from families to ensure traceability and professionalism.
- Appointment and Transport Logistics: Schedules and tracks external appointments and transport coordination tasks using EHR, calendars, or shared facility tools.
- Compliance Form Tracking: Ensures forms related to regulatory requirements (e.g., POAs, consent forms, care plans) are up to date and digitally stored.
- HIPAA and Facility Privacy Compliance: Maintains privacy of all resident information in compliance with HIPAA and internal long-term care documentation standards.
- Family-Facing Professionalism: Communicates with warmth and professionalism in interactions with families, supporting a respectful and informative experience.
- Reliability and Follow-Through: Demonstrates accountability in maintaining schedules, records, and communication loops across all coordination tasks.
- Document Precision: Maintains accuracy in tracking and uploading records to ensure regulatory compliance and continuity of care.
- Coordination Aptitude: Seamlessly manages multiple concurrent logistics across scheduling, transportation, and communication workflows in a remote capacity.
- Empathy and Patience: Exhibits calm, compassionate communication with families and staff during emotionally sensitive situations involving long-term care.
By clicking “Start Application,” you acknowledge and agree to the following terms and conditions, and confirm that you meet the outlined application requirements.
Application Device Requirement
Applicants must complete the application process using a laptop or desktop computer only. Applications submitted via mobile devices may not be considered.
Work Schedule & Availability
Applicants must be willing and able to work across United States business hours, including all major time zones:
- Eastern Time (ET)
- Central Time (CT)
- Mountain Time (MT)
- Pacific Time (PT)
Flexibility across shifting schedules within these time zones is required based on client assignment.
Location Eligibility
At this time, we are accepting applications only from candidates based in:
- Islamabad
- Rawalpindi
- Lahore
- Or adjoining areas within a 30 km radius of these cities
This limitation is due to current operational and logistical constraints, including courier and onboarding reliability within Pakistan.
Professional Conduct & Work Environment
Applicants will be required to adhere to company policies and maintain professional conduct aligned with U.S. corporate workplace standards, including communication, accountability, and work ethic expectations.
Client Work Requirements
Upon placement with a client, applicants will be required to remain available on video (webcam on) during working hours via designated communication platforms, as part of standard remote work protocols and client expectations.
Compensation Structure
Compensation for selected candidates typically ranges between USD $500 – $1,000 per month, depending on:
- Total years of relevant experience
- Role-specific competencies
- Industry alignment
All compensation decisions are made at the discretion of the Talent Acquisition team, based on structured evaluation criteria and professional judgment. We are committed to maintaining a fair and non-discriminatory selection process.
Final compensation and placement decisions are determined at the time of client assignment and are considered final and non-contestable.
Virtual Assisted Living Coordinator
Key Competencies / Hard Skills:
- Resident admin recordkeeping
- Family comms documentation
- Appointment & transport coordination
- Compliance form tracking
Key Tasks / Responsibilities:
- Track resident data and logs
- Coordinate with families and external services
- Upload and maintain care plans
Key Soft Skills:
- Family-facing professionalism
- Reliability
- Document precision
- Coordination aptitude